Shipping policy
Shipping Policy
Thank you for shopping with Nexaluma. We are committed to delivering your order as quickly and smoothly as possible.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-demand periods, promotions, or holidays, processing times may be slightly extended.
If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
United States: 6– 14 business days
International: 10–20 business days
Delivery times are estimates only and are not guaranteed.
Tracking Information
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking information to update.
Customs, Duties & Taxes
Nexaluma is not responsible for any customs fees, import duties, taxes, or additional charges applied by your country’s customs authority. These fees are the responsibility of the customer.
Shipping Delays
We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances outside of our control.
Once your order has been handed to the shipping carrier, Nexaluma is not liable for lost, stolen, or delayed packages. If your package is marked as delivered but you have not received it, please contact the carrier directly.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. If an incorrect address is provided, we cannot guarantee order replacement or refund.
If you notice an error in your shipping address, please contact us immediately at support@nexaluma.com.
Lost or Damaged Items
If your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the item and packaging. We will review and resolve the issue as quickly as possible.
Questions
If you have any questions about shipping, please contact us at: