Refund policy

Returns & Money-Back Guarantee
30-Day Money-Back Guarantee (No Returns Required)

We stand behind our products 100%.

If you’re not satisfied with your purchase, simply contact us within 30 days of receiving your order, and we’ll issue a refund — no need to send the product back.

How It Works

Email us at support@nexaluma.com with your order number.

Let us know why it didn’t work for you (your feedback helps us improve).

Once approved, your refund will be processed to your original payment method within 5–10 business days.

That’s it.

Important Details

Requests must be made within 30 days of delivery.

Limit of one refund per product, per customer.

Refunds apply to the product price only (shipping fees are non-refundable).

We reserve the right to refuse refunds in cases of abuse or excessive claims.

We believe in keeping things simple, fair, and risk-free for you.

If you have any questions, reach out to us anytime at support@nexaluma.com